Take a tour of Nationwide Biweekly Administration, and see why the administrator of Interest Minimizer bi-weekly mortgage program gets an A+ rating from the Better Business Bureau
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Welcome to the headquarters of Nationwide Biweekly Administration, an American company based in beautiful Xenia, Ohio. We’re proud to be the nation’s largest privately held bi-weekly payment administrator. As a fully licensed and bonded company registered with FinCEN as a money transmitter, we process billions of dollars in payments to over 5000 financial institutions. In fact, we process millions of transactions for hundreds of thousands of customers just like you.
When you partner with Nationwide Biweekly, you’ll quickly understand why our size, stability, quality, and professionalism have earned us an A+ rating from the Better Business Bureau. When you call to inquire about the benefits of our Interest Minimizer and Advanced Interest Minimizer programs, you are connected with one of our professionally trained savings analysts. They’re skilled at assisting people. And dramatically, reducing interest charges and paying off all kinds of debts faster including mortgages, home equity loans, credit cards, auto loans, student loans, virtually any interest bearing loan.
To ensure that we deliver world class service to you, Nationwide Biweekly hires only the best talent available in our area. That’s why we pay our savings analysts well above industry average which ensures high quality employees and low turnover. This means you will have professional, qualified, and enthusiastic people working on your behalf to save you from wasting money on unnecessary interest charges. Our savings analysts are provided a four-week classroom training program, ongoing mentor training and call monitoring, state of the art computers and software systems, access to our industry leading client management application, proprietary interest minimizer savings analysis software, professionally developed educational customer videos.
After you become a Nationwide Biweekly customer, you are assigned to our courteous and friendly customer service department. We ensure that Nationwide Biweekly has only the best, brightest, and most customer-oriented employees. It’s one of the keys to our success. During our rigorous three-step interview process, applicants are evaluated to ensure they have the aptitude and attitude to assist customers with their financial needs. The results of our commitment to providing high quality customer service have paid off. We randomly surveyed 743 of our customers and asked three important questions. Here are the results.
Was the representative professional and helpful? 99.3% of those surveyed answered yes. Are you satisfied with the benefits of the bi-weekly program? 97.3% answered yes. Would you recommend our company to someone else? 96.4% said, yes they’d recommend us. That’s quite a testament to our dedicated employees and their desire to deliver high levels of customer satisfaction and it means you can expect to receive this same level of customer service, too. We maintain this standard of excellence by having all employees undergo a rigorous training curriculum.
Once hired, new employees participate in a comprehensive 60-day orientation with the first 30 days spent in training classes being trained, mentored, and tested by our corporate trainers. As part of our ongoing training efforts, Nationwide Biweekly supervisors call our analysts and customer service representatives posing as actual customers to give them real world experience. We record the calls and play them back in one-on-one coaching sessions. That way, we ensure that not only are our representatives friendly, courteous, and professional, they are also knowledgeable and skilled at answering your questions.
Our employees genuinely enjoy working at Nationwide Biweekly and working with each other. Our facilities are designed to provide a safe, secure, and fun place to work. The bottom line is happy employees make better employees, and that benefits everyone. Thank you for taking a tour of Nationwide Biweekly, an American company offering innovative money saving services to hardworking people just like you. From our dedicated professional staff to our world-class customer service, industry leading tools and rigorous training, we are on a mission to help millions save billions.
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